TWEIB Money Back Guarantee Policy

At TWEIB, your satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring your experience with us is seamless and fulfilling. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive money back guarantee.

Eligibility for Refund

• Products must be returned within 30 days from the date of purchase.
• The item must be in its original condition, including tags, packaging, and any accessories.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain types of items are non-refundable, including perishable goods, personalized items, and gift cards.

Refund Process

1. Contact our customer service team at support@tweib.com to initiate a return.
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days of purchase. We will guide you through the exchange process and ensure you receive the desired item promptly.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

Contact Us

If you have any questions or concerns regarding our Money Back Guarantee, feel free to reach out to our customer service team at support@tweib.com or call us at 1-800-123-TWEB (8932).

Thank you for choosing TWEIB!